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Hotel Operations Intern
Business Name: The Cutty Sark
Town, County: undefined, York
Minumum Age: 18
What types of activities will the intern do: The Cutty Sark is looking to offer current students a unique and fun opportunity to gain real world experience in the hospitality industry. We are located in a beach town in southern Maine where thousands of travelers come to spend their summers year after year. Our charming motel is family-owned and run since the 70’s. We sit directly on Long Sands Beach with 42 rooms and about 15-20 employees. Come spend your summer with us!
The intent of this program is to provide students valuable experience in the field. Interns will work directly with the management team including the General Manager, Front Desk Manager and Director of Operations. Under the general supervision of the General Manager, the Intern will focus on areas of operations, marketing, administration, guest services, sales, problem resolution, planning and implementation of innovation, and client relationship skills. In general, we want you to experience the full picture of what it’s like to operate a small hotel on the beach in Maine.
What you’ll be doing
The intern will acquire working knowledge of hospitality with special attention to dealing with guests. The intern will rotate among different defined positions at the hotel for a period of time long enough to gain a familiarity and comfort level to be proficient in those roles. The various roles and responsibilities of the position are:
Front Office
Registration of guests and assigning rooms
Maintain a working knowledge of reservations, vacancies, and room assignments
Answer inquiries regarding hotel services, provide assistance, and respond to guests’ concerns
Representing the hotel in the best, most positive manner and giving a positive first impression
Food & Beverage
Become familiar and comfortable with set-up and serving of the breakfast service
Answer questions regarding the hotel services and offering personal attentive treatment
Housekeeping
Responsible for maintaining the hygiene and appearance of the hotel
Servicing and maintaining the guest rooms and replenishing stock as and when needed
Identifying maintenance and repair issues and properly passing on the information
Providing service items to rooms upon requests from guests
Marketing & Operations
Become familiar with general marketing initiatives including email, paid advertising and social media (encouraged to offer recommendations)
Gain a real understanding of what’s happening behind the scenes (staffing, bookkeeping, HR, etc.)
What we’re looking for
The ideal candidate should have a strong work ethic, excellent communication skills, be bright, positive, and enthusiastic. An eagerness to learn and participate is a necessity. Some basic requirements include:
Basic knowledge of computers is required (Proficiency with Microsoft Excel, Outlook, PowerPoint, and Word is preferred)
Strong verbal and nonverbal communication skills are important.
The ability to effectively communicate with guests and team members in person, on the telephone, as well as through email
Ability to work independently and in a group environment
Problem solving and staying composed under pressure
Customer service experience is beneficial but not required
Requirements
Ability to be on-site and work a flexible schedule through summer
Applicants must be currently enrolled as a full-time college student (rising juniors or seniors preferred)
Applicants must be able to work in the U.S. without employment sponsorship
Some fun perks
We’re located directly on the beach - we invite you to enjoy it when you’re off the clock
We’ll offer help with any moving or travel expenses
Access to free in-person and virtual professional development, social networking, and fun excursion events through our partnership with the Maine Career Catalyst Summer Internship Program
We invite qualified candidates to send a cover letter and/or resume to brittany@cuttysarkmotel.com We are an Equal Opportunity Employer.
The intent of this program is to provide students valuable experience in the field. Interns will work directly with the management team including the General Manager, Front Desk Manager and Director of Operations. Under the general supervision of the General Manager, the Intern will focus on areas of operations, marketing, administration, guest services, sales, problem resolution, planning and implementation of innovation, and client relationship skills. In general, we want you to experience the full picture of what it’s like to operate a small hotel on the beach in Maine.
What you’ll be doing
The intern will acquire working knowledge of hospitality with special attention to dealing with guests. The intern will rotate among different defined positions at the hotel for a period of time long enough to gain a familiarity and comfort level to be proficient in those roles. The various roles and responsibilities of the position are:
Front Office
Registration of guests and assigning rooms
Maintain a working knowledge of reservations, vacancies, and room assignments
Answer inquiries regarding hotel services, provide assistance, and respond to guests’ concerns
Representing the hotel in the best, most positive manner and giving a positive first impression
Food & Beverage
Become familiar and comfortable with set-up and serving of the breakfast service
Answer questions regarding the hotel services and offering personal attentive treatment
Housekeeping
Responsible for maintaining the hygiene and appearance of the hotel
Servicing and maintaining the guest rooms and replenishing stock as and when needed
Identifying maintenance and repair issues and properly passing on the information
Providing service items to rooms upon requests from guests
Marketing & Operations
Become familiar with general marketing initiatives including email, paid advertising and social media (encouraged to offer recommendations)
Gain a real understanding of what’s happening behind the scenes (staffing, bookkeeping, HR, etc.)
What we’re looking for
The ideal candidate should have a strong work ethic, excellent communication skills, be bright, positive, and enthusiastic. An eagerness to learn and participate is a necessity. Some basic requirements include:
Basic knowledge of computers is required (Proficiency with Microsoft Excel, Outlook, PowerPoint, and Word is preferred)
Strong verbal and nonverbal communication skills are important.
The ability to effectively communicate with guests and team members in person, on the telephone, as well as through email
Ability to work independently and in a group environment
Problem solving and staying composed under pressure
Customer service experience is beneficial but not required
Requirements
Ability to be on-site and work a flexible schedule through summer
Applicants must be currently enrolled as a full-time college student (rising juniors or seniors preferred)
Applicants must be able to work in the U.S. without employment sponsorship
Some fun perks
We’re located directly on the beach - we invite you to enjoy it when you’re off the clock
We’ll offer help with any moving or travel expenses
Access to free in-person and virtual professional development, social networking, and fun excursion events through our partnership with the Maine Career Catalyst Summer Internship Program
We invite qualified candidates to send a cover letter and/or resume to brittany@cuttysarkmotel.com We are an Equal Opportunity Employer.
When is it available: May, June, July, August
Is transportation provided: Maybe
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