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CSM Operations Internship
Business Name: Cutty Sark Motel
Town, County: undefined, York Beach,York
Minumum Age: Unspecified
What types of activities will the intern do: The intern will acquire working knowledge of hospitality with special attention to dealing with guests. The intern will rotate among different defined positions at the hotel for a period of time long enough to gain a familiarity and comfort level to be proficient in those roles. The various roles and responsibilities of the position are:
Front Office
○ Registration of guests and assigning rooms
○ Maintain a working knowledge of reservations, vacancies, and room assignments
○ Answer inquiries regarding hotel services, provide assistance, and respond to guests’ concerns
○ Representing the hotel in the best, most positive manner and giving a positive first impression
Food & Beverage
○ Become familiar and comfortable with set-up and serving of the breakfast service
○ Answer questions regarding the hotel services and offering personal attentive treatment
Marketing & Operations
○ Become familiar with general marketing initiatives including email, paid advertising and social media (encouraged to offer recommendations)
○ Gain a real understanding of what’s happening behind the scenes (staffing, bookkeeping, HR, etc.)
Housekeeping
○ Responsible for maintaining the hygiene and appearance of the hotel
○ Servicing and maintaining the guest rooms and replenishing stock as and when needed
○ Identifying maintenance and repair issues and properly passing on the information
○ Providing service items to rooms upon requests from guests
Management
○ Learn what is takes to manage a team
○ Gain insight on what it takes to generally operate a business
Special Project
○ Responsible for designing, pitching, and facilitating, a special project of your choosing
○ Worked on throughout the course of the internship
The hospitality industry has a great motto for hiring, “Hire for attitude, train for skill”. The Cutty Sark is looking to offer current students a unique and fun opportunity to gain real world experience in the hospitality industry. We are located in the classic town of York Beach, Maine where thousands of travelers come to spend their summers year after year. Our charming motel has been family-owned and run for over 70 years. We sit directly on Long Sands Beach with 42 rooms and about 15-20 employees. Come spend your summer with us! The intent of this program is to provide students valuable experience in the field. Interns will work directly with the management team including the General Manager, Front Desk Manager and Director of Operations. Under the general supervision of the General Manager, the Intern will focus on areas of operations, marketing, administration, guest services, sales, problem resolution, planning and implementation of innovation, and client relationship skills. In general, we want you to experience the full picture of what it’s like to operate a small hotel on the beach in Maine.
The ideal candidate should have a strong work ethic, excellent communication skills, be bright, positive, and enthusiastic. An eagerness to learn and participate is a necessity.
Some basic requirements include:
● Basic knowledge of computers is required (Proficiency with Microsoft Excel, Outlook, PowerPoint, and Word is preferred)
● Strong verbal and nonverbal communication skills are important. The ability to effectively communicate with guests and team members in person, on the telephone, as well as through email
● Ability to work independently and in a group environment
● Problem solving and staying composed under pressure
● Customer service experience is beneficial but not required
● Ability to be on-site and work a flexible schedule through summer
● Applicants must be currently enrolled as a full-time college student (rising juniors or seniors preferred)
● Applicants must be able to work in the U.S. without employment sponsorship
● We’re located directly on the beach - we invite you to enjoy it when you’re off the clock
● We’ll offer help with any moving or travel expenses
● Access to free in-person and virtual professional development, social networking, and fun excursion events through our partnership with the Maine Career Catalyst Summer Internship Program
Front Office
○ Registration of guests and assigning rooms
○ Maintain a working knowledge of reservations, vacancies, and room assignments
○ Answer inquiries regarding hotel services, provide assistance, and respond to guests’ concerns
○ Representing the hotel in the best, most positive manner and giving a positive first impression
Food & Beverage
○ Become familiar and comfortable with set-up and serving of the breakfast service
○ Answer questions regarding the hotel services and offering personal attentive treatment
Marketing & Operations
○ Become familiar with general marketing initiatives including email, paid advertising and social media (encouraged to offer recommendations)
○ Gain a real understanding of what’s happening behind the scenes (staffing, bookkeeping, HR, etc.)
Housekeeping
○ Responsible for maintaining the hygiene and appearance of the hotel
○ Servicing and maintaining the guest rooms and replenishing stock as and when needed
○ Identifying maintenance and repair issues and properly passing on the information
○ Providing service items to rooms upon requests from guests
Management
○ Learn what is takes to manage a team
○ Gain insight on what it takes to generally operate a business
Special Project
○ Responsible for designing, pitching, and facilitating, a special project of your choosing
○ Worked on throughout the course of the internship
About the Position
The hospitality industry has a great motto for hiring, “Hire for attitude, train for skill”. The Cutty Sark is looking to offer current students a unique and fun opportunity to gain real world experience in the hospitality industry. We are located in the classic town of York Beach, Maine where thousands of travelers come to spend their summers year after year. Our charming motel has been family-owned and run for over 70 years. We sit directly on Long Sands Beach with 42 rooms and about 15-20 employees. Come spend your summer with us! The intent of this program is to provide students valuable experience in the field. Interns will work directly with the management team including the General Manager, Front Desk Manager and Director of Operations. Under the general supervision of the General Manager, the Intern will focus on areas of operations, marketing, administration, guest services, sales, problem resolution, planning and implementation of innovation, and client relationship skills. In general, we want you to experience the full picture of what it’s like to operate a small hotel on the beach in Maine.
What We're Looking For
The ideal candidate should have a strong work ethic, excellent communication skills, be bright, positive, and enthusiastic. An eagerness to learn and participate is a necessity.
Some basic requirements include:
● Basic knowledge of computers is required (Proficiency with Microsoft Excel, Outlook, PowerPoint, and Word is preferred)
● Strong verbal and nonverbal communication skills are important. The ability to effectively communicate with guests and team members in person, on the telephone, as well as through email
● Ability to work independently and in a group environment
● Problem solving and staying composed under pressure
● Customer service experience is beneficial but not required
Job Requirements
● Ability to be on-site and work a flexible schedule through summer
● Applicants must be currently enrolled as a full-time college student (rising juniors or seniors preferred)
● Applicants must be able to work in the U.S. without employment sponsorship
Added Perks
● We’re located directly on the beach - we invite you to enjoy it when you’re off the clock
● We’ll offer help with any moving or travel expenses
● Access to free in-person and virtual professional development, social networking, and fun excursion events through our partnership with the Maine Career Catalyst Summer Internship Program
When is it available: April, May, June, July, August, September, October
Is transportation provided: undefined
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